FREQUENTLY ASKED QUESTIONS

1. How do I place an order?

To place an order, simply browse our products, select the items you want, and click "Add to Cart." After completing your selection, proceed to checkout. Follow the instructions on the page to enter your information, including your shipping address and payment method.

2. Can I modify my order?

If you wish to modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before your order ships, but we cannot guarantee the success of the modification.

3. How much is the shipping cost?

Shipping costs will be calculated based on your order amount, delivery address, and chosen shipping method. You can view detailed shipping costs on the checkout page.

4. Can I track my order?

Yes, once your order ships, you will receive a confirmation email containing a tracking number. You can use this tracking number to check your order status on the shipping company's official website.

5. How do I request a return if I am not satisfied with the product?

You can request a refund within 10 days of receiving the product. Please ensure the product is unused and in its original packaging. Please refer to our "Refund and Return Policy" for detailed procedures.

6. Do you support international shipping?

Yes, we support international shipping. Specific shipping times and costs will vary depending on the destination. Please confirm at checkout whether shipping to your country is possible.

7. Do I need to pay customs duties?

Yes, international orders may incur customs duties and other local charges. These charges are the responsibility of the recipient, and the specific amount depends on the relevant policies of your country.

8. How do I contact customer service?

You can contact our customer service team through the following methods:

Email: support@exavyle.store
Phone: (404) 855-6886
Our service team will respond to your inquiry as soon as possible.

9. What payment methods do you accept?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) and debit cards.

10. Can I change my account information on the website?

Yes, you can log in to your account and update your personal information at any time, including your address, payment information, and contact information.