REFUND AND RETURNS POLICY

Thank you for purchasing a product from Exavyle LLC. We hope you are satisfied with your purchase. If you are not satisfied with your purchase, please follow the policy below to apply for a return and refund.

1. Return Eligibility
You can apply for a refund within 10 days of order shipment. Please note the following conditions:

The product must be unused and in its original packaging and labels.

Shipping costs will be borne by the customer unless the product is defective.

2. Return Process
To apply for a return, please follow these steps:

Contact Customer Service: Please contact us with your refund request through either of the following methods:

Email: support@exavyle.store
Phone: (404) 855-6886
Provide Information: When contacting us, please provide the following information:

Order Number
Your Name
Purchase Date
Reason for Return
Obtain Return Authorization: We will review your request and provide a return authorization and return address.

Return the Product: Return the eligible product along with the return authorization. Please keep the tracking number for verification.

3. Refund Processing

We will process your refund after receiving the returned item and confirming its condition. The refund will be returned to your original payment method.

Refund processing typically takes 5-7 business days.

4. Exchange Policy

If you wish to exchange an item, please follow the same steps as for returns. Please contact us for exchange authorization.

5. Exceptions

If you receive a defective or incorrect item, please contact customer service within 10 days of receipt. We will provide you with a solution, including a full refund or replacement.

6. Contact Us

If you have any questions about our refund and return policy or need assistance, please contact us at:

Email: support@exavyle.store
Phone: (404) 855-6886
Address: 324 Peaks Rdg, Acworth, GA 30102, Cherokee, USA
Thank you for choosing Exavyle LLC. We look forward to providing you with excellent products and services!