SHIPPING INFORMATION
At Exavyle LLC, we are committed to providing you with fast and reliable shipping services. Below is detailed information about our shipping policies.
1. Domestic Shipping
Shipping Companies: We primarily partner with the following shipping companies to ensure safe and reliable delivery:
UPS (United Parcel Service)
FedEx
USPS (United States Postal Service)
Shipping Time:
Standard Shipping: Typically takes 5-7 business days.
Express Shipping: Typically takes 2-3 business days.
Specific shipping times may vary depending on your location and the shipping option you choose.
2. International Shipping
We are pleased to offer international shipping services to customers worldwide! Below is information about international shipping:
Shipping Countries: We support shipping to multiple countries. If your country is not listed, please contact customer service for more information.
Shipping Time:
International shipping typically takes 7-21 business days. Specific arrival times may vary depending on the destination and customs processing.
Customs and VAT: International orders may incur customs duties, VAT, or other fees. All these costs are borne by the recipient. We recommend that you check the relevant policies of your country before placing an order.
3. Shipping Costs
Shipping costs will be calculated based on your total order amount, the chosen shipping method, and the destination. You can view the shipping cost details at checkout.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to track your order status on our shipping partner's website.
5. Encountering Problems
If you encounter any problems during shipping, such as order delays, loss, or damage, please contact us immediately. We will do our best to assist you and resolve the issue.
We thank you for choosing to shop at Exavyle LLC and look forward to providing you and your pet with quality products and services. Please feel free to contact us if you have any questions or need more information!
